CX Cloud Mobile Licenses
As demand was growing for access to notifications, the demand grew for features within the CX Cloud mobile app. I created screens that addressed features desired by users and partners. Licensing is one of the more complex aspects of Cisco, so making it fit within the mobile page templates without creating new components was a challenge.
Understanding what currently exists
Site map
To start I took inventory of all desktop screens and their capabilities to create a flow showing how everything connects.
This allowed me to get a grasp on what templates are going to be needed and how many levels deep these pages go.
Understanding the user’s needs
I looked at research that was done to understand what is desired by the users and what is possible within CX Cloud.
What is currently possible in CX Cloud
Open a case
Troubleshoot (Smart licenses only)
Conduct audit based on usage
What is coming
License Renewal
No ETA / Distant
Block/remove a user’s license capability
Apply new licenses to assets (QR Code)
Upade devices covered by licenses (QR Code)
Solution
Licensing Landing Page
From the research I learned that the user is only accessing the licensing page if there is a problem or notification. This leads us to prioritize notifications and quick access to specific licenses that might have an issue.
The user can still access the licenses list view if they want to, but that is secondary to the high-level license information.
Licenses Inventory
For the inventory I made the decision to move away from the table approach you would see in desktop, because the amount of data was difficult to digest on mobile in a table view. I elected to use a card system that got rid of the need for the horizontal scroll while maintaining the grouping needed to understand what you are looking at. While it is not as scrollable for larger inventories, I know that mobile users will be accessing this information looking for specific licenses which they can filter down or search for.
Linking it all together
Once I designed all the initial pages, I then went in and started designing the different states that exist within each page as well as showing how all of the page link together in a flow. This makes it easier for others to understand how it all connects from a visual perspective and helps me figure out if there are holes in the IA
Results
CX Cloud mobile is actively being built, and while this version of licenses represents the most up to date desktop designs, development wasn’t ready to implement the those, so we scaled back the design to basically just be the inventory page without the landing page for a MVP with the goal of pushing towards this version as V3.
